PRIVACY POLICY

If there exists differences in interpretation between the Japanese and English versions of privacy policy, the Japanese version shall prevail over the English version. Click here for Japanese version.

MHD Moët Hennessy Diageo K.K. (hereinafter, “company”) believes that the trust of its customers is the most important assets, and makes efforts in handling personal information of customers in the following manner.

1. Proper handling of personal information
The company acquires, utilizes, provides or otherwise handles personal information in a suitable scope and in an appropriate manner in compliance with laws, guidelines, codes and internal regulations applicable to the handling of personal information, and endeavors to protect personal information properly by establishing organizations and systems.
Furthermore, the company restricts the purposes of handling personal information, and never goes beyond the scope of what is necessary.

For the purpose of conducting its operation smoothly, the company acquires and utilizes information of customers including their full name, address, phone number and e-mail address. The company recognizes that proper protection of such information of customers (hereinafter, “personal information”) is its crucial duty, and therefore handles the personal information following a strict policy.

(i) The company complies with the “Act on the Protection of Personal Information” and other relevant laws and regulations applicable to the personal information, and handles it properly in a manner that is generally considered as fair and appropriate, and makes efforts to improve the said manner from time to time.

(ii) The company makes the regulations for the handling of the personal information clear in order for its employees to fully understand and comply with the said regulations. Furthermore, the company requests its clients to handle the personal information properly.

(iii) When it acquires the personal information, the company specifies, notifies or announces publicly the purpose of utilization, and handles the personal information in accordance with such purpose of utilization.

(iv) For the purpose of preventing leak, loss, alteration, unauthorized access etc. of the personal information, the company implements necessary and reasonable security control measures, and regularly reviews such security control measures.

(v) The company accepts requests of disclosure, correction, delection and discontinuation of utilization from customers for retained personal information at the predetermined contact, and responds to such requests in good faith.

2. Purpose of utilization of personal information
The company may utilize acquired personal information of customers for the following purposes.

(i) To reply to inquiries from customers;
(ii) To distribute information materials;
(iii) To handle various requests from customers; and
(iv) Items relating to the purposes mentioned above.

If it becomes necessary to change the above-mentioned purpose of utilization of personal information, the company will proceed the necesarry changes and notify the customers or announce publicly after the changes.
Meanwhile, please note that other brand sites of the company which are linked from this website may have different utilization purposes from the ones mentioned above when the personal information of customers are provided through those sites.

3. Measures for maintenance of accuracy and security
The company implements measures for the maintenance of accuracy and security of the personal information and makes efforts to prevent unauthorized access to, loss, destruction, alteration, leak, etc. of the personal information.

4. Continuous efforts for protection of personal information
The company reviews its efforts for the protection of the personal information and improves such efforts continuously.

5. Provision of personal information to a third party
The company does not disclose or provide the personal information to any third party except for any of the following cases:

(i) Cases in which the consent of the customer is obtained for such disclosure or provision;
(ii) Cases in which the personal information is disclosed or provided in a non-identifiable manner: for example, in case of disclosure or provision as statistical data;
(iii) Cases in which the disclosure or provision is required by laws and regulations;
(iv) Cases in which the handling of the personal information is necessary for the protection of life, body, or property of an individual and in which it is difficult to obtain the consent of the customer;
(v) Cases in which the handling of the personal information is necessary for cooperating with the government or local governments in executing the affairs and in which obtaining the consent of customer is likely to impede the execution of the affairs concerned;

6. External entrustment of services for handling of personal information
The company may entrust a part of its operation for the purposes of facilitating the operation, and provide trustees with the personal information to the extent of what is necessary. In this case, the company supervises the trustees contractors suitably by, for example, executing a service entrustment contract with such trustees which has appropriate contents including non-disclosure provisions.

7. Disclosure
If a customer desires to disclose his own information included in the personal information retained by the company, the company replies within reasonable period and scope after verifying the identity of the applicant.

8. Correction, delection, etc.
If a customer desires to correct, add or delete his own information included in the personal information retained by the company, and if the information in question contains any untrue content, the company corrects, adds or deletes the information within reasonable period and scope after confirming the identity of the applicant

9. Discontinuation of utilization and erasure
If a customer desires to discontinue the utilization or erase his information included in the personal information retained by the company, the company discontinues the utilization or erases such information within reasonable period and scope after verifying the identity of the applicant.
Please note that, as the result of the discontinuation of utilization or erasure of such information in whole or in part, the company may become unable to provide services required by the customer (provided, that the company may not accept the request of discontinuation of utilization or delection of information that the company retains based on relevant laws and regulations).

10. Procedures and contact for disclosure, etc.
Applications under the foregoing 7 to 9 for the personal information retained by the company and other inquiries concerning the personal information are accepted by using the form provided in [CONTACT] as MHD Moët Hennessy Diageo K.K. Customers are kindly requested to understand that the company may not accept the request of disclosure not through other procedures of acceptance. Details for acceptance procedures will be advised at the time of application. After confirming the identity of the applicant (or his/her agent), the company will reply by sending documents or other methods. Depending on the content of application, the company may request the applicant to submit an application form prescribed by the company.

11. Change in privacy policy
For the purpose of the improvement of customer service and for security of information control and other purposes, the company may revise or change the contents of the terms of use(including the privacy policy). The company promptly notifies the contents of change in the site. If customers apply for the purchase of merchandise or provision of service after the company changes the terms of use and notifies to that effect in the site, customers are deemed to have accepted the changed contents of the terms of use and made the application, and subsequently, the terms of use after the change applies automatically.